💊  Template-Based Support Email Response Generator

Content

- message: |-
    **Tone Instructions:**

    ```
    {{tone}}
    ```


    **User & Email Signature Settings:**

    ```
    {{userinfo}}
    ```

    You can change this in the HARPA settings.
  type: say
  interpolate: true
- param: g.responseTemplates
  message: >-
    Copy and send as many response templates as possible from your previous
    replies to user emails. This needs to be done once.
  optionsInvalid: true
  type: ask
  default: ''
  condition: '{{g.responseTemplates}} ='
- message: 'Copy&Paste user''s support request:'
  type: ask
  param: query
  options: null
  default: ''
  label: SEND USERS REQUEST
- prompt: >-
    Please ignore all previous instructions.

    The output should be in {{language}}.


    As a Customer Service Agent.  I want you to create a detailed email response
    to support query, adhering to a  specific format I provide:

    - Use only the information from [RESPONSE TEMPLATES] that I provide to you.

    - Do not use any other tools or sources.

    - Please avoid general phrases and unrelated words in your response to my
    question.

    - Do not fabricate facts or information.

    - Follow my tone of voice: {{tone}}

    - Follow my signoff instructions: {{userinfo}}

    - Do not add any notes or comments.

    -  Write an email draft in two formats: markdown and html, wrapping each in
    a separate code block.


    Response format:


    Markdown: 


    ```markdown

    email response text in markdown

    ```


    HTML:


    ```html

    email response text in html format

    ```


    [USER SUPPORT REQUEST]: {{query}}


    [RESPONSE TEMPLATES]: 


    {{g.responseTemplates}}



    [Your detailed email response to the user's query]:
  type: gpt
  param: gpt
  dumb: false
- type: calc
  func: extract-code
  to: email.markdown
  param: gpt
  index: first
- type: calc
  func: extract-code
  to: email.html
  param: gpt
  index: last
- type: ask
  param: action
  message: Pick an option or write what to fix in the response.
  options:
    - label: ✅ NEXT
      value: next
    - label: ⛔ DONE
      value: done
    - label: ⚙️ CHANGE TEMPLATES
      value: settings
    - $custom
  default: ''
  vision:
    enabled: false
    mode: area
    hint: ''
    send: true
  optionsInvalid: false
  label: NEXT ACTION
- type: stop
  condition: '{{action}} = done'
- type: jump
  to: SEND USERS REQUEST
  condition: '{{action}} = next'
- type: group
  steps:
    - param: g.responseTemplates
      message: >-
        Copy and send as many response templates as possible from your previous
        replies to user emails. 
      optionsInvalid: true
      type: ask
      default: ''
      condition: '{{g.responseTemplates}} ='
    - type: say
      message: ✅ Saved.
    - type: jump
      to: SEND USERS REQUEST
  condition: '{{action}} = settings'
  label: CHANGE TEMPLATES
- type: gpt
  prompt: '{{action}}'
  param: gpt
- type: jump
  to: NEXT ACTION